Webb’s Garden and Ground Maintenance (WGGM herein) is committed to providing the best possible garden maintenance experience for our customers however please note


  • We endeavour to attend the grounds on set days however due to unforeseen circumstances cannot guarantee a specific visit time. If there are times that we must not visit, please inform us so we can ensure our staff have vacated the site.

  • If access through or from a neighbouring property is required to carry out specific tasks, permission must be sought from the property owner or tenant before commencement of work.

  • Our staff cannot engage in any work that requires them to climb higher than the ladders they carry on board their vehicles will allow them to. Any high work will need to be assessed and priced.

  • Very poor weather conditions may sometimes result in delayed or missed visits

  • WGGM may use images but not customers’ names to promote business on the internet or other mediums. If you object to this then please let us know.

  • Loud machinery is sometimes used to carry out maintenance work. Please inform us in advance if there is a time when this will cause you problems. These machines may also create dust and smoke.

  • Sometime our operatives will be using controlled chemicals to kill weeds or promote growth. These are generally considered non toxic but should you be concerned or request more information then speak to your operative so they can provide you with details and a COSHH sheet..

  • No waste or rubbish other than the material produced as a result of our work will be removed unless agreed.

  • Any issues during the course of the program concerning the standard of work, time keeping or the staff must be quickly brought to our attention so we can rectify them.

  • We understand that customers grow accustomed to a particular operative visiting their garden and while we will endeavour to send the same operative each time this is not always possible and cannot be guaranteed.

  • Unless otherwise agreed, payments to be settled within 14 days following receipt of the invoice. Interest of 1% per day may be charged to invoices outstanding over this time.

  • WGGM always uses reputable high quality suppliers for the supply of plants, trees and shrubs; however, it is unable to guarantee their performance once it has left the site.

  • All watering of plants, trees, shrubs and turf becomes the responsibility of the client once the work has been completed, and operative left.

We appreciate your valued business and look forward to providing you with a quality, professional service.



1. Scope of work

  • 1.1 The work as detailed shall be carried out to the standard a reasonable person can expect.

  • 1.2 If there is any discrepancy between any specification and any drawing, the description contained in the specification shall prevail over the drawing.

  • 1.3 The client is to indicate the line of the boundaries, underground cables and pipes before work commences and WGGM accepts no liability whatsoever for any losses or future disputes which the client may have with the owner(s) of neighbouring properties or other parties as a result of works which it carries out on or within the boundaries, cables or pipes that the client has indicated to us.

  • 1.4 The client is solely responsible for obtaining any planning permission required, including the preparation and submission to the local authority of any necessary applications. WGGM takes no responsibility for loss or damages incurred as a result of failed planning permission or the client requiring planning permission in retrospect.

  • 1.5 This quote excludes: excavation of/in rock removal of any concrete deeper than 150mm thick; filling of wells, mines or shafts; removal of any air raid shelters; removal of asbestos; removal of any chemicals; removal or grinding of any tree stumps and the re-routing of any services unless otherwise specified.

2. Quotation

  • 2.1 All quotations are valid for 30 days only and may be subject to alteration after that date.

  • 2.2 The quotation is a best estimate of price at the time of submission taking into account existing site conditions and layout at the time of viewing.

  • 2.3 Acceptance of the quotation signifies acceptance of these terms and conditions of the contract documents and represents a binding contract between the parties. It should be noted that any subsequent cancellation by the client will involve the client being liable to a cancellation fee and any loss of expenses incurred as a result at the discretion of WGGM up to a maximum of 50% of the total of the quotation.

  • 2.4 Only the work described in the quotation is included; the supply of any other materials or labour costs to carry out such works other than stated within the quotation is excluded. Any alteration, modification or extras beyond the work specified in the quotation may be liable for an additional cost, which will be agreed by both parties prior to being undertaken.

  • 2.5 No allowance is made in the quotation for any extra work required due to unknown, hidden or underground features.

  • 2.6 WGGM reserves the right to request the client to consider increasing the value of the contract should the date for completion of the contract become impossible to attain for reasons wholly or partly beyond its control.


3. Payment

  • 3.1 The client accepts that he/she will pay WGGM the full contract sum (all costs incurred) together with any Value Added Tax properly chargeable upon the contract.

  • 3.2 Payment terms:

    • 30% of total estimate value is required before works commencing.

    • Where works value exceed £5000, a schedule of interim payments will be agreed prior to works commencing.

    • On completion the client will be required to sign off the works, and the remaining balance paid within 7 days.

  • 3.3 The client will pay any extra works, or costs due to unknown difficulties or changes, which are not within the estimate. Final parking charges and congestion charges will be added if applicable.

  • 3.4 Unless otherwise agreed, payments to be settled within 14 days following receipt of the invoice. Interest of 1% per day may be charged to invoices outstanding over this time.

  • 3.5 Materials need to be purchased in advance and will form part of the first stage deposit, payable one week in advance of the agreed start date. If this or any invoices, are not paid within seven days of being rendered the client will be deemed to be in default and therefore in breach of contract. WGGM will then be entitled to cease work and remove all materials remaining unused on the site and recover from the client his whole loss and expenses arising out of the said default by the client.

  • 3.6 In the event it is necessary to institute legal recovery of the outstanding sum the client will be liable to pay WGGM’s legal fees in full.

  • 3.7 If the delivery date of goods is delayed by the customer, WGGM reserves the right to charge the client the daily labour rate for all staff on site until the material arrives.

  • 3.8 In the event that a change in materials from that already delivered on-site is required as a result from a subsequent client change of mind, the client will be solely responsible for payment of all additional costs.

4. The site

  • 4.1 The client commits to granting sufficient and reasonable access to the site throughout the period of execution of the contract.

  • 4.2 Access to water and electricity services will be provided by the client at no additional cost to WGGM.

  • 4.3 WGGM shall be free from any liabilities (including structural or accidental) when using machinery, except for accidents caused by its improper use. The client is responsible for all plant on site once WGGM staff and subcontractors have left site after a working day.

  • 4.4 WGGM undertakes to make all reasonable endeavours to complete the work within a reasonable timeframe or by a specific date if so agreed. However, unforeseen circumstances such as weather may hinder progress, and WGGM undertakes to keep the client informed.

5. Construction & Materials on Site

  • 5.1 WGGM always uses reputable high quality suppliers for the supply of plants, trees and shrubs; however, it is unable to guarantee their performance once it has left the site.

  • 5.2 Any structural or appearance of finished features is at the discretion of the WGGM, unless agreed in writing by the client or agent prior to the start of works. Where a written specification for the appearance of a feature is provided to WGGM, it is the responsibility of the client or agent to request a small sample of this finished works prior to the start of that specific feature. If a particular variety (i.e. species or cultivar) is not available a suitable substitute will be selected.

  • 5.3 Natural products may show some colour and/or texture, special variations; therefore WGGM cannot guarantee supplied materials are exact representations of any samples provided.

  • 5.4 WGGM will research and take the advice of the supplier as to the best way to lay/build with the material and the best adhesives and seals to use. If there are any problems arising with the product and the supplier advice has been taken WGGM accepts no responsibility, except where it has been improperly installed by WGGM.

  • 5.5 Materials delivered to site and tools left on site become the responsibility of the client. The contractor accepts no responsibility for loss damage or expense after delivery of materials to site for any reason. Delivered plants if not planted immediately will be stowed in an agreed location within the client’s garden. At this stage responsibility for the loss or theft of these plants will rest with the client.

  • 5.6 WGGM cannot be held responsible for the fading of colours due to efflorescence which is a natural condition producing very small white particles covering the surface of concrete products. This condition is caused by having calcium hydroxide present as a soluble salt, which leaches to the surface and combines with carbon dioxide in the air to form calcium carbonate (chalk).

  • 5.7 Wood is a natural product, and is therefore susceptible to certain changes in an outdoor environment. Extremes of temperature or weather conditions will cause a reaction. Certain conditions may cause products to split, lose shape or warp. This is natural and in all but the most extreme cases, normal shape will be resumed. WGGM cannot be held responsible for the above taking place.

  • 5.8 In extreme changes of weather conditions, certain plants and materials such as: terracotta, some natural stone and other paving can be affected, suffering damage if not protected. The client should take the necessary precautions to prevent damage as this is out of WGGM’s control.

6. General

  • 6.1 WGGM will agree a date and time with you for the works to commence and we shall use our best endeavours to ensure the Operative(s) attends on the time and date. However we accept no liability in respect of non-attendance or late attendance of the Operative(s) or for the late or non-delivery of goods.

  • 6.2 Any date or dates included in our estimate or quotation are estimated dates and WGGM shall not be in breach of this agreement for failing to start or finish by any date given.

  • 6.3 We shall not be liable for and accept no responsibility for unavoidably damage caused, or any unforeseeable loss you may suffer as a result to the works carried out, nor shall we be liable for any loss of nature which is not caused by our negligence or our breach of the terms of the agreement between us.

  • 6.4 This contract shall be regarded as an English contract and shall be construed and the rights of parties according to the laws of England and Wales. Irrespective of the place of signing this contract, it is deemed to have been made at the contractor’s address and all legal matters arising from this contract will be handled within the area of the contractor’s choice.

  • 6.5 Any accidental or malicious damage caused by the client, their children or any third party during the course of the construction or maintenance may incur an additional repair charge.


We appreciate your valued business and look forward to providing you with a quality, professional service.